DAMAGED SHIPMENTS: Over 99% of our shipments arrive to the customer safe and sound. However occasionally items in a shipment are damaged in transit. All merchandise is carefully inspected prior to shipping, and professionally packed using high strength corrugated boxes and appropriate fill materials. If you should receive damaged items, YOU MUST RETAIN ALL SHIPPING CARTONS AND PACKING MATERIALS AND CONTACT US IMMEDIATELY. This is necessary because when we file a damage claim with the shipper, sometimes they want to collect the merchandise and packaging for inspection. As soon as we are notified by the shipper whether or not they wish to inspect the package we will let you know. If so, they will make arrangements with you directly to pick up the package(s). As soon as the claim is accepted by the shipper (in most cases this is within 24-48 hours), we will ship out your replacement items.
SHIPMENT DISCREPANCIES:Our shipping department takes great pride in ensuring that your order is shipped accurately. Each order is checked for accuracy 3 different times before shipping, and a photographic record is made of the contents of each order. In the unlikely event that there are any discrepancies in your order, (ie. items missing or wrong item shipped) please notify us by email or telephone within 2 business days of receipt of shipment. Unfortunately, we are unable to honor any claims for order discrepancies if not reported to us in a timely manner (within 2 business days of receipt of order).
